Support Fee for Certain Clients—From October 2026

A New Support Fee for Clients Requiring Additional Assistance — Effective October 2026

Due to the increasing number of international clients, we will introduce a "Support Fee" on a trial basis for certain clients requiring additional assistance, for reservations made from October 1, 2026, 12:00 PM (JST).
This initiative aims to expand the number of cast members who can assist international clients, enhance communication support, clarify service guidelines, and strengthen safety measures.
This includes clients who are not residing in Japan or who do not have a Japanese phone number.

■ About the Support Fee
(Trial Period: October 1, 2026 – September 30, 2027)

During the trial period (approximately one year), the following flat rate will apply:

・All applicable clients: 4,000 JPY

※Please note: The following pricing structure is planned for future implementation, but will not apply during the trial period:

・New clients: 8,000 JPY

・First-time reservation with a cast member they have not met before — for existing clients: 4,000 JPY

・Repeat reservation with a cast member they have previously met — for existing clients: 4,000 JPY

■ For Existing Clients
(Clients who have made a reservation prior to September 30, 2026)

・Returning to a cast member they have previously met → No fee

・First-time reservation with a cast member they have not met before → 4,000 JPY (Applies to reservations made on or after October 1, 2026)

※This is because initial guidance and confirmation are required for each cast member.

■ Application Criteria

The support fee is based on the reservation date, not the service date.

・Reservations made on or after October 1, 2026 → Subject to fee

・Reservations made by September 30, 2026 → Not subject to fee

※Even if the service date is after October 1, reservations made by September 30 will not be subject to the fee.

■ Purpose

・To enhance language support and communication

・To expand the number of cast members who can assist international clients

・To strengthen safety management and prevent potential issues

This initiative is intended to ensure a safe and comfortable experience for all clients.
As this is a trial program, the details may be subject to change.
We sincerely appreciate your understanding and cooperation.